Privacy Policy — Ortac Global
At Ortac Global ("Ortac Global," "we," "us," or "our"), your privacy matters to us. This Privacy Policy outlines how we collect, handle, and protect your personal data when you interact with our website, applications, and services. It also explains your choices and rights regarding your information.
In certain contexts, Ortac Global acts as a Data Controller, meaning we determine how and why personal data is used.
If you have any questions or concerns about this policy or your data, please reach out to us at info@ortacglobal.com.
Please note: Our site may contain links to third-party websites. These platforms are governed by their own privacy practices, and we recommend reviewing their policies. Ortac Global is not responsible for the data policies of other organizations.
1. What Personal Data Do We Collect?
We only collect personal information necessary to deliver and enhance our services. This may include:
- Personal identifiers: Your name, company name, and email address
- User account details: Login credentials, account preferences, and access settings
- Customer support history: Messages, inquiries, and interactions with our support team
- Usage information: Insights on how you engage with our website and features
- Technical data: Device information, browser type, IP address, and session logs
2. Data from Integrated Platforms
If you connect third-party services (e.g., Google, Microsoft) to Ortac Global, we may receive limited personal data based on permissions you've granted. This might include your profile details, authentication data, or basic business metadata.
Important: We do not process or store your credit card numbers or banking details. All payments are securely managed by certified third-party payment processors according to their privacy policies.
3. How Do We Collect Information?
We obtain information through:
- Direct Input: Data you provide when registering, reaching out to support, or using our tools
- Automated Tracking: Via cookies, session analytics, and usage logs collected during platform interaction
- Third-Party Integrations: When you link external services or software to Ortac Global
We may also collect anonymized or aggregated usage data to analyze trends and improve user experience.
4. Why Do We Use Your Data?
Your information is processed for several purposes:
- To operate and improve our platform
- To ensure user account security and fraud prevention
- To customize your experience and provide relevant features
- To send service updates, transactional messages, or customer support replies
- To comply with applicable legal or regulatory requirements
We will never sell or lease your personal data to any third party. You can opt out of non-essential communications at any time.
5. Who Can Access Your Data?
We may share your data under the following circumstances:
- With trusted service providers: For hosting, analytics, support systems, and authentication
- When legally required: To meet government, court, or legal obligations
- With connected tools or platforms: When you've given permission to sync or share data
All partners must comply with strict data protection standards and handle your information responsibly.
6. Data Hosting and Transfers
Your data may be stored or processed outside the European Economic Area (EEA). We currently rely on secure infrastructure from:
- Amazon Web Services (AWS)
- Google Cloud / G-Suite Services
By submitting your data, you consent to international data transfers. We ensure all transfers follow adequate safeguards, consistent with European data protection regulations.
While we implement modern security protocols, no data transmission over the internet is entirely risk-free. You share data at your own discretion.
7. Data Retention
We retain your personal data only for as long as necessary — typically to fulfill our service obligations or comply with legal retention periods.
Inactive accounts may be deleted or anonymized after 10 years, a timeline chosen to align with the legal statute of limitations and operational requirements. Archived data is generally minimal and poses little to no privacy risk.
8. Your Rights & Choices
You are entitled to:
- Access – Request a copy of the personal data we hold about you
- Correct – Amend or update outdated or inaccurate information
- Delete – Request erasure of your personal data where applicable
- Restrict – Limit how we use your data under specific conditions
- Opt Out – Unsubscribe from marketing emails or product updates
To exercise your rights, contact us at info@ortacglobal.com and we will respond in accordance with data protection laws.
9. Updates to This Policy
This Privacy Policy may be updated periodically. If we make material changes, we will notify users through email or via in-app alerts. All revisions will be reflected with the updated "last modified" date on this page.
We recommend reviewing this page regularly to stay informed about how we handle your information.
Effective Date: 27.10.2025
Contact: info@ortacglobal.com
